Terms of Service
Last updated: 2 October 2026
These terms apply when you use this website or buy services from Pique Marketing (ABN 94 974 338 610) (“Pique”, “we”, “us”). By paying for a plan you agree to them. If anything here is unclear, just ask us.
1. Our services
We offer social media management (monthly subscriptions) and website builds (one-off projects), as described on our pricing section. Before we start, we'll confirm the scope with you in writing. If anything in that written scope differs from these terms, the written scope wins.
2. Prices and payment
- All prices are in Australian dollars (AUD). Pique Marketing is not currently registered for GST, so no GST is charged.
- All services are paid by invoice. Each invoice shows our ABN and how to pay.
- Monthly subscriptions are invoiced in advance each month until cancelled.
- Website builds are invoiced once we've shown you a demo of your finished site, before it goes live, so you see exactly what you're paying for first.
- If an invoice isn't paid by its due date, we'll let you know and may pause work until it's sorted.
3. Cancelling a subscription
No lock-in contracts. You can cancel your monthly plan at any time by emailing us at least 5 days before you want it to end. We'll keep posting as planned until your cancellation takes effect.
4. Refunds
Monthly fees are non-refundable once that month's content has been delivered. If you cancel part-way through a month, you may be eligible for a refund for the remainder of that month, less the 5-day notice period.
For website builds, if you've made a payment and we haven't started building your site yet, you can cancel and receive a refund.
Nothing in these terms limits your rights under the Australian Consumer Law. If our services don't meet the consumer guarantees, you may be entitled to a remedy.
5. Your part
- Give us accurate information about your business, and approve or reply to drafts in reasonable time.
- Make sure you have the rights to any logos, photos or content you send us.
- Nothing is posted on your behalf without your approval.
6. Ownership
Once paid for in full, the content we create for you and your finished website are yours. We may show the work in our portfolio unless you ask us not to.
7. Results
We'll always do our best work and keep improving it. But we can't guarantee specific results such as follower numbers, search rankings or sales, because these depend on things outside our control (like platform algorithms).
8. Liability
To the extent the law allows, our total liability for any claim is limited to the fees you paid us in the 3 months before the claim. We're not responsible for outages or changes made by third-party platforms (e.g. Meta, Google, your web host).
9. Privacy
How we handle your information is set out in our Privacy Policy.
10. General
These terms are governed by the laws of New South Wales, Australia. We may update these terms. Changes won't affect a billing period you've already paid for.